For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q. How do I get Chore Scout?
A. First check with your bank if Chore Scout is supported on their system,
then download it from the App Store or Google Play.
Q. How do I register?
A. When you start the app, you will be required to choose your Username, select an Account*
and create a PIN.
Note: * Your list of Accounts will be personal and retrieved from your bank.
Q. How do I add a child?
A. Press the Add Child button, provide a name, an image(optional) and choose an account
to transfer money to the child.
Note: This account will also be selected from your list of accounts.
Q. Can I have more than one child on a device?
A. Not today. You can only have one child app on each device and each child app only supports one child. Parents can manage multiple children, but today they must each have their own device.
Q. How do I link?
A. You start the linking process by tapping the LINK button on both the
Guardian and the Child applications, once they start searching they need to be close by
otherwise you may have try again.
Q. How do I add a second child?
A. The plus button at item 2 will open the Create Child screens and allow you to add
as many as you require.
Q. How do I assign a chore?
A. By tapping on a child in your list you will open the Child Profile Screen, here
you can view and set chores for your child. Open the Chores Screen by tapping
on the See Chores button, and finally Add Chore.
Q. How do I see my child’s goal?
A. View Goal Button – No. 2 above: This button takes the user to the selected Child’s
Goal Details Page. Here you can view the goal name, image and progress.
Q. How do I pay my child?
A. By tapping the Pay button on the Child Profile screen the user will navigate to the
Pay screen. Here you can edit the amount to be paid and the
MAKE PAYMENT button will process the payment.
Q. How do I see my goal?
A. By tapping on the image of your goal on the dashboard, you’ll be whisked away
to your Goal Details page, here you can see all your progress towards your goal
and when you’ll likely complete it!
Q. How do I see my Chores?
A. Once your Guardian has assigned you a chore, it will show up on the dashboard
much like this:
Chores in blue are chores that have been assigned to you and not yet completed.
Chores in red mean that they’ve been rejected, probably because you haven’t quite finished it yet
tapping on it will take you to the Chore Messages Screen where your Guardian has told you why.
Green chores indicate that you have completed the chore!
Q. How do I show I’ve finished a chore?
A. Once you’ve completed your chore, you tap on that chore on your dashboard
and you will be shown a Messages screen specific to that chore. You can send your
Guardian a message and a photo if you choose letting them know you’ve done
what they asked!
Q. How do I get my money?
A. When it’s time for your allowance to be paid (and you’ve completed all your chores), your Guardian will be informed that they have to
pay you. Once they decide how much that is, the money will be sent to you.
Q. What do I do when i’ve got my money?
A. Once you’ve been paid, you will get a notification letting you know.
Once you’ve received your money you will have to choose where that money will go.
You’ve got two choices, Spend or Save.
Q. What is Spend or Save?
A. Spend or Save are the two choices of where your
money will go. Say you have been paid $20 for your allowance, you want to put
some money towards your goal so you move $10 to Save. That money will count towards
your saved amount total which counts towards the goal you want to save for.
Moving the remaining $10 to Spend means that you want your Guardian to give you $10
Once you’ve made your choice, your Guardian will be notified,
at that point it’s up to them to send the dosh!